Customer contact center and bilingual call center

Call Center in Quebec, Client Contact Center - GEXEL

Why choose GEXEL solutions ?

Highly engaged team – We are passionate about customer experience
Flexibility – we adapt and customize our solutions to better meet you unique requirements; this is a key differentiator
Transparency and Accountability – we are results focused. We use data analysis to help drive better performance
Innovation - we have developed industry specific solutions tailored to the North American market.

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Industry Specific Solutions

We have decided to focus on 3 specific industry sectors: Telecommunications, Consumer Products and Retail including Travel, and the insurance industry
We have adapted our services and solutions to better address the unique requirements and best practices specific to each of these sectors
Our team has extensive experience and competencies for each of these focused industry sectors

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About GEXEL

GEXEL is a customer contact and call center company founded in 1998 in Quebec. With 4 sites and over 1000 employees, GEXEL offers multichannel (voice, e-mail, chat and social media) call center services, automated communication solutions and a fully hosted contact center platform for its customers in North America.

Our service offering is extensive: bilingual inbound and outbound call center services for technical support, sales, customer retention, order and appointment management, telemarketing, satisfaction surveys and customer acquisition. Our mission is focused – help our customers drive more value from each customer contact.

GEXEL can also take charge of your back office activities, such as social media monitoring, reporting and data maintenance.