eMerge

Gexel offers its customers the use of its sister company’s services IP5 to automate certain customer service functions to save time and money and increase service efficiency.

eMerge is an innovative, interactive and automated telecommunications technology solution that makes it possible to instantly reach a group of people and process responses in real time. In a world where communication needs abound and the here and now is what counts, we have created a tool to respond to any contingency. We offer our customers a tailor-made turnkey solution.

Flexibility and efficiency!

  • A choice of one or more communication channels for each message:
    • Phone
    • Cell phone
    • Pager
    • SMS
    • Fax
    • E-mail
  • The choice of inbound or outbound messages.
  • The messages are written, created and recorded according to your needs.
  • The number of contacts is unlimited.
  • Messages can be sent at any time of day, anywhere in the world.
  • You have access to the results of contacts in real time.

Nothing but advantages!


eMerge is an economical solution that lets you reach many people for 1% of the cost of traditional communication methods.

Our technology allows you to:

  • Reach all your contacts efficiently, quickly and securely.
  • Contact more people per minute.
  • Increase your productivity.
  • Reduce communication costs.
    We also offer our customers the option of bundling this tool with our outsourced Customer Contact Centre services.

Examples of applications

  • No matter what your industry, eMerge can help you save time and money and improve your efficiency.


  • Send emergency messages and warnings
  • Announce planned service interruptions
  • Telecommunications

 
  • Announce specials
  • Notify your customers of a service interruption or changes
  • Manufacturing
  • Publish product recalls
  • Finance
  • Notify your customers of their credit situation
  • Provide information on stock listings
  • Retail and distribution
  • Issue advance notices to customers and suppliers
  • Launch new products quickly
  • Municipalities
  • Reach all your employees quickly and simultaneously
  • Conduct surveys on a wide variety of topics
  • Control emergency situations
  • Organize one-time information campaigns

The possibilities are endless with eMerge technology.

For more information, please contact :
Eric Turgeon
Director, Business Development
T : 514-935-9300 #500
eturgeon@gexel.com