GEXEL is a customer contact and call center company founded in 1998 in Quebec. With 5 sites and over 1000 employees, GEXEL offers multichannel (voice, e-mail, chat and social media) call center services, automated communication solutions and a fully hosted contact center platform for its customers in North America.
Our service offering is extensive: bilingual inbound and outbound call center services for technical support, sales, customer retention, order and appointment management, telemarketing, satisfaction surveys and customer acquisition. Our mission is focused – help our customers drive more value from each customer contact.
GEXEL can also take charge of your back office activities, such as social media monitoring, reporting and data maintenance.